Shipping & Returns
Shipping Policy
Our Shipping Policy at AKQ ONLINE SHOP is designed with your convenience in mind. We understand the importance of receiving your electronic products promptly and securely. That's why we partner with reliable courier services to ensure fast and efficient delivery to your doorstep across the Philippines.
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Once your order is placed, our team works diligently to process it swiftly. We aim to dispatch all orders within [insert timeframe] business days. You'll receive a confirmation email with tracking information as soon as your package is on its way.
We offer flexible shipping options to suit your needs, including standard and expedited shipping. Shipping fees may vary depending on your location and the size of your order. Rest assured, we strive to keep our shipping costs competitive and transparent.
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For any inquiries regarding shipping or to track your order, our customer service team is always here to assist you. At AKQ ONLINE SHOP, we prioritize your satisfaction and aim to make your shopping experience as seamless as possible. Shop confidently with our reliable Shipping Policy today!
Return & Exchange Policy
Our Return & Exchange Policy at AKQ ONLINE SHOP is crafted to ensure your satisfaction with every purchase. We understand that sometimes, a product may not meet your expectations, and we're here to make the return or exchange process as smooth as possible.
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If you're not completely satisfied with your purchase, you can initiate a return or exchange within [insert timeframe] days of receiving your order. Simply contact our customer service team to request a return authorization and receive further instructions.
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To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging. Please note that certain items, such as personalized or digital products, may not be eligible for return or exchange.
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Once your return is received and inspected, we'll process your refund or exchange promptly. Refunds will be issued to the original payment method, while exchanges will be processed for the desired item, subject to availability.
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Please note that return shipping costs may apply, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of your product.
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If you have any questions or concerns about our Return & Exchange Policy, our friendly customer service team is here to assist you every step of the way. At AKQ ONLINE SHOP, your satisfaction is our top priority, and we're committed to ensuring a hassle-free shopping experience for all our customers. Shop confidently with our reliable Return & Exchange Policy today!